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REF: 2178

~ Technical Analyst

This role would ideally suit someone with at least two years experience working within a Technical role with good problem solving skills. There is a requirement that the successful candidate be flexible enough to travel to other offices within the UK firm during the working week.


  • First line software and hardware support to customers both office based and remote, including proactive advice and training.
  • Daily administration and backup of Windows 2000/2003 fileservers and local network infrastructure.
  • Daily maintenance of the IT fixed asset register.
  • Installation, configuration and administration of desktop and laptop PC’s, printer hardware, telephones, mobility devices (Windows Mobile & Blackberry) and remote tools.
  • Cable management – physical and admin.
  • Travel to other UK offices to provide holiday/sickness cover.
  • Emphasis on taking initiative whilst following procedures and working with systems and processes.
  • Responsible for providing an extremely high level customer focused On-site support service to all members of the firm.
  • Liaison with the Regional On-site Services Manager on specific issues when necessary.
  • Regular liaison with internal and external technical and network engineers when necessary.
  • Regular liaison with Hardware Maintenance Company to ensure that equipment is repaired in accordance with the maintenance agreement.

Applicants should have a knowledge and understanding of the following key applications: –

  • Microsoft Windows XP, Vista and Win7.
  • Microsoft Office 2003, 2007 and 2010 including Outlook.
  • Microsoft Internet Explorer 6, 7 and 8

To qualify you must also have:

  • Five GCSE’s and at least two years work experience in IT in a customer facing, ‘on site’ support role or service desk role.
  • Communications and Team Working Skills.
  • Relationship Management Skills.
  • Marketing and Selling Skills
  • Problem Solving Skills.

Call Sandra for further details.

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