~ Technical Analyst

This role would ideally suit someone with at least two years experience working within a Technical role with good problem solving skills. There is a requirement that the successful candidate be flexible enough to travel to other offices within the UK firm during the working week.

Responsibilities:

• First line software and hardware support to customers both office based and remote, including proactive advice and training.
• Daily administration and backup of Windows 2000/2003 fileservers and local network infrastructure.
• Daily maintenance of the IT fixed asset register.
• Installation, configuration and administration of desktop and laptop PC’s, printer hardware, telephones, mobility devices (Windows Mobile & Blackberry) and remote tools.
• Cable management – physical and admin.
• Travel to other UK offices to provide holiday/sickness cover.
• Emphasis on taking initiative whilst following procedures and working with systems and processes.
• Responsible for providing an extremely high level customer focused On-site support service to all members of the firm.
• Liaison with the Regional On-site Services Manager on specific issues when necessary.
• Regular liaison with internal and external technical and network engineers when necessary.
• Regular liaison with Hardware Maintenance Company to ensure that equipment is repaired in accordance with the maintenance agreement.

Applicants should have a knowledge and understanding of the following key applications: –

• Microsoft Windows XP, Vista and Win7.
• Microsoft Office 2003, 2007 and 2010 including Outlook.
• Microsoft Internet Explorer 6, 7 and 8

To qualify you must also have:

• Five GCSE’s and at least two years work experience in IT in a customer facing, ‘on site’ support role or service desk role.
• Communications and Team Working Skills.
• Relationship Management Skills.
• Marketing and Selling Skills
• Problem Solving Skills.

Call Sandra for further details.